Why do your consumers pick you over your opponents? If you require to ask your customers what is necessary to them when selecting a wholesaler, their answers will most likely be narrowed down to three top priorities.
They want fast, reliable, and secure service. This trifecta of customer satisfaction can be achieved through the B2B self-service portal. You can also look for the best B2B e-commerce portal through various online sources.
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1. Fast service
Easily accessible data provided by B2B portals can optimize your whole business and make you more active and more efficient. If customers want information about their stock availability, B2B self-service portals can provide it in real-time.
By cooperating with your ERP, the portal is always up to date and can provide detailed information about stock availability, order status, account information, and more. Basically, your products and services are available to your customers anytime, anywhere.
2. Reliable information
Your customers need to know that they can trust the accuracy of your information. Whatever you promise, what matters is what you actually deliver. As humans, we make mistakes. Unfortunately, it only took a few mistakes for customers to decide on another business.
B2B portals significantly decrease mistakes caused by interactions with your ERP. In addition, all business rules established in ERP have applied automatically to all portal transactions.
You and your customers can rest assured that any changes or updates are current and correct. With a B2B portal, your customers have a reliable overview of what your company has to offer.
3. Secure access
What your customers buy and how much they pay is nobody's business. B2B portals offer secure access to the above-mentioned tools.
With password protection, account expiration rules, and encryption options for passwords and credit card information, your customers know you value their privacy and security.